Effective date: July 16, 2026
This Refund and Return Policy applies to purchases from Fallon Firearms, LLC (“Fallon Firearms,” “we,” “us,” or “our”). Because firearms, ammunition, regulated items, and custom services are subject to special safety, legal, and fulfillment requirements, different rules apply to different products.
Firearms, Ammunition, Suppressors, NFA Items, and Special Orders
All sales of firearms, ammunition, suppressors and other National Firearms Act (“NFA”) items, serialized products, and special-order or custom-order items are final once the order has been submitted to a distributor, shipped, transferred, or processing has begun. Exceptions may be made when an item is incorrect, damaged in transit, materially not as described, or when a refund is required by applicable law.
Firearms may not be returned or shipped directly to Fallon Firearms without prior written authorization. Any shipment or transfer of a firearm must comply with all federal, state, and local laws and may need to be handled through a licensed dealer.
Accessories and Optics
Eligible accessories and optics may be returned within 30 calendar days after delivery if they are unused, uninstalled, unaltered, in resalable condition, and returned with all original packaging, manuals, parts, and proof of purchase. Contact us before returning any product to receive return authorization and instructions.
Unless the return is due to our error, the customer is responsible for return shipping. Original shipping charges are nonrefundable. A restocking fee of up to 15% may apply to eligible returns where permitted by law.
Items That Cannot Be Returned
- Firearms, ammunition, suppressors, NFA items, and other serialized or regulated products
- Special-order, custom-order, modified, installed, used, or altered items
- Clearance or final-sale products
- Gift cards and downloadable products
- Hazardous materials or products that cannot lawfully or safely be returned
- Services that have already been performed or begun
Incorrect, Damaged, or Missing Items
Inspect your order promptly. If an item arrives damaged, is incorrect, or is missing from the shipment, email info@fallonfirearms.com within three business days after delivery. Include your order number, a description of the issue, and photographs of the product, packaging, and shipping label when available. Keep all packaging until the claim is resolved. If the issue is our error, we will provide an appropriate replacement, correction, or refund and cover reasonable return shipping.
Manufacturer Defects and Warranties
Many products are covered by a manufacturer warranty. After a firearm or other product has been accepted or transferred, manufacturer defects are generally handled through the manufacturer’s warranty process. We will provide reasonable assistance with manufacturer contact information when available. This section does not limit any rights provided by applicable law.
Cancellations
Before an order ships or processing begins, we may approve a cancellation subject to a fee of up to 10% to cover nonrefundable processing and distributor costs. Orders cannot be canceled after shipment, transfer, distributor submission, or the start of custom or regulatory processing. The cancellation fee does not apply when a full refund is required by law, including when we cannot ship within the promised time and the customer properly declines a delay.
Transfers, Background Checks, and Services
Firearm transfer fees, background-check-related fees, NFA transfer fees, ATF Form 1 assistance fees, gunsmithing, Cerakote, and other service fees are nonrefundable once the work or processing has begun. A delayed, denied, or canceled background check does not automatically entitle the customer to a refund for the firearm or related fees. Any disposition of a firearm remains subject to applicable law. Fees charged by a receiving or transferring dealer are the customer’s responsibility unless we agree otherwise in writing.
Refund Processing
Approved refunds are issued to the original payment method after the returned item is received and inspected. Processing times vary by financial institution. We do not substitute store credit when applicable law requires a monetary refund.
How to Request a Return or Refund
Email info@fallonfirearms.com with your name, order number, item, reason for the request, and supporting photographs when relevant. Do not send any product until you receive written return instructions.
Fallon Firearms, LLC
Louisiana
info@fallonfirearms.com
Nothing in this policy limits any nonwaivable rights or remedies available under applicable law.